Order by 3pm, delivery on the next day

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Terms & Conditions

Order confirmation

Order is confirmed once the confirmation email is sent and no further follow-up is required. Once the order is made, it would be locked in and sent to the production department, hence, no change to the order itself would be entertained. However, if there are issues with contact details, delivery address, or hours, please communicate immediately.

Minimum order

Minimum order is AU$100.

Cancellation and refund policy

Cancellation can be made in writing at least 10 business days in prior to the delivery date. $20 admin fee will apply.
100% cancellation fee will apply for cancellation within 10 days in prior to the delivery day.
Delivery timeslots are in 1-hour timeframes. If the order is delivered 1.5 hours later than agreed, the customer has the right to cancel and apply for a full refund.

Purchase terms and website uses

Purchasing on Caterme.com.au is regarded as having full understanding and acceptance of our service. If you have any doubt about our Terms and Conditions, please do not place an order.

If you are under the age of 18, please seek help from an adult to make your purchase. A refund would not be available unless it is proven by police that the purchase is done via a stolen credit card.

Cater me possesses copyrights of all our logos, trademarks, product photos, and content of all our promotional materials. Unauthorized uses of the above are regarded as a violation of copyright law.

Users are encouraged to set up an account with Cater Me in order to efficiently keep track of their orders and be informed about promotions. Users are responsible for the confidentiality of their own account login and password, as well as their personal information, and should not use any accounts that are belonged to others.

Credit card will be required for all placing orders. It is purchasers’ responsibility to protect the confidentiality of their password.

Product disclaimer

Cater Me would do the best to provide accurate and up to date information of our product on our booking platform. Cater Me has the right to change the menus and details of products without notice at anytime.

Products that are gluten-free and dairy-free are stated in the product description. Please understand that it is purchaser’s responsibility to confirm the kind of products they order would not cause food allergic to themselves and their party. Please understand that we do not operate a Halal or nut-free kitchen.