Welcome to Cater Me ("we," "our," or "us"). By using our website [insert website URL] and our catering services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. General Terms
1.1 These Terms and Conditions govern your use of our website and services.
1.2 You agree to be bound by these terms by accessing or using our website.
1.3 We reserve the right to update or modify these terms at any time without prior notice.
2. Ordering and Payment
2.1 Placing an Order
- Orders must be placed in advance as per the required lead time specified on our website.
- All orders are subject to availability.
2.2 Pricing and Payment
- All prices are listed in Australian Dollars (AUD) and include applicable taxes.
- Payments must be made in full at the time of ordering via our accepted payment methods.
- We reserve the right to change prices without prior notice.
2.3 Order Confirmation
- You will receive an email confirmation after placing an order.
- If you do not receive confirmation, please contact us at info@caterme.com.au
3. Cancellations and Refunds
3.1 Cancellation Policy
- Orders can be cancelled up to [insert timeframe, e.g., 48 hours] before the scheduled delivery or pickup.
- Cancellations made after this period may not be eligible for a refund.
3.2 Refund Policy
- Refunds will be issued at our discretion based on the nature of the cancellation.
- A full refund or alternative arrangement may be offered if an order cannot be fulfilled due to unforeseen circumstances.
4. Delivery and Pickup
4.1 Delivery Area
- We provide catering services within Sydney CBD and surrounding areas.
- Please contact us for a custom quote for locations outside our standard delivery area.
4.2 Delivery Timing
We aim to deliver orders within the agreed timeframe, but delays may occur due to unforeseen circumstances.
4.3 Customer Responsibility
It is your responsibility to provide accurate delivery details and ensure someone is available to receive the order.
5. Food Safety and Liability
5.1 Food Handling
- We follow strict food safety standards to ensure the quality and freshness of our products.
- Once delivered, it is your responsibility to store and handle food safely.
5.2 Allergies and Dietary Requirements
- We offer a variety of menu options to accommodate different dietary needs.
- However, we cannot guarantee that our food is free from allergens. Please inform us of any dietary requirements when placing an order.
6. Intellectual Property
5.1 Food Handling
- We follow strict food safety standards to ensure the quality and freshness of our products.
- Once delivered, it is your responsibility to store and handle food safely.
5.2 Allergies and Dietary Requirements
- We offer a variety of menu options to accommodate different dietary needs.
- However, we cannot guarantee that our food is free from allergens. Please inform us of any dietary requirements when placing an order.
6. Intellectual Property
6.1 All content on our website, including text, images, logos, and menus, is the property of Cater Me and may not be used without our permission.
7. Limitation of Liability
7.1 We are not liable for any direct, indirect, or incidental damages resulting from:
- Errors in order details provided by the customer.
- Food allergies or adverse reactions unless previously disclosed and agreed upon.
- Delivery delays due to external factors beyond our control (e.g., traffic, weather conditions).
8. Privacy Policy
8.1 Your personal information is collected and processed as outlined in our Privacy Policy.
9. Governing Law
9.1 These Terms and Conditions are governed by the laws of New South Wales, Australia.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Email: info@caterme.com.au
Address: Melbourne, Victoria 3000
